Return & Refund Policy

Welcome to Towb Beauty. We’re committed to delivering premium beauty and skincare products with integrity and transparency. Please review our strict return policy below before placing your order.

🚚 Shipping & Order Processing

All orders ship from the U.S.
Processing time: 1–3 business days
Shipping time: 5–10 business days (U.S. only)
A tracking number will be sent via email once your order is confirmed and shipped.

❌ All Sales Are Final

Due to the nature of our beauty and skincare products, and in alignment with hygiene and safety standards, we do not accept returns or exchanges under any circumstances.

This includes (but is not limited to):

Change of mind
Order errors (wrong product or quantity selected)
Providing incorrect shipping address
Delays within the stated shipping window
Skin sensitivities or allergic reactions
Attempted returns without prior authorization

📦 Damaged or Defective Products

If your order arrives damaged or defective, you must contact us within 48 hours of delivery at:

📧 support@towbbeauty.com

Subject: “Damaged Order – #[Your Order Number]”

Include:

Order number
Clear photos of the product and packaging
Description of the issue

If your claim is approved, we’ll send a one-time replacement at no additional cost. We do not offer refunds for damage claims.

🔐 Fraud & Chargeback Prevention

To protect our business and customers:

All transactions are monitored using fraud detection software
Delivery confirmations and IP address logs are recorded
False chargebacks, unauthorized claims, or policy abuse may result in permanent bans and legal action

🧾 Important Notice

Once your order is marked as delivered, we are no longer responsible for stolen, misplaced, or lost packages. Please ensure your shipping address is correct before checkout.

By purchasing from Towb Beauty, you agree to this policy in full. We appreciate your support and understanding.