Frequently Asked Questions (FAQ)

Find clear answers about Towb Beauty products, routines, shipping, and customer care.

What is Towb Beauty known for?

Towb Beauty is an independent skincare brand focused on intentional face-and-body routines. Our signature product is the Sulfur Soap Anti-Blemish Face & Body Bar for oily and blemish-prone skin.

How do I use the Towb Beauty Sulfur Soap?

Wet the skin and lather the bar with water. Gently apply the lather to the desired area, avoid the eyes, and rinse thoroughly. Follow with moisturizer. If you are new to sulfur-based skincare, begin gradually and adjust use based on how your skin responds.

Can I use the sulfur soap on my face and body?

Yes. It is designed as a face-and-body cleansing bar. Avoid the eye area and discontinue use if irritation occurs.

What routine should I follow?

Keep it simple: cleanse, moisturize, and finish daytime routines with broad-spectrum sunscreen. Introduce exfoliating acids and other active products one at a time.

Does Towb Beauty guarantee specific results?

No. Skin and routines differ, so individual results may vary. Towb Beauty products are cosmetic products and are not intended to diagnose, treat, cure, or prevent disease.

How long does order processing and shipping take?

Orders are generally processed within 1–3 business days. U.S. shipping typically takes 5–10 business days after processing. Tracking is emailed when the order ships.

Can I return or exchange a product?

Sales are final and returns or exchanges are not accepted. Damaged or defective items are handled through the replacement claim process described below. Review our Return & Refund Policy before ordering.

What should I do if my order arrives damaged?

Contact us within 48 hours of delivery at towbbeauty@gmail.com. Include your order number, clear photos of the item and packaging, and a short description of the issue. Approved claims receive a replacement at no additional cost.

What if tracking says delivered but I cannot find my package?

Check around the delivery area, ask household members or neighbors, and contact the carrier with your tracking number. If you still need help, email us and we will help you review the available order information.

How can I contact Towb Beauty?

Email towbbeauty@gmail.com. Please include your order number when asking about an existing order.